We process and ship orders within 2 business days via the US Postal Service. Rush orders are processed and shipped next business day. We offer three methods of shipping so you can decide how quickly you would like to receive your order. We only ship within the US.
FREE Priority shipping on orders of $50.00 or more!
First Class Mail (8-12 business days) - $5.25 Priority Mail (6-8 business days) - $7.00 Rush Service (3-4 business days) - $21.50
Above delivery schedule includes our processing time.
We process and ship orders within 2 days!
When your order ships, you will receive an email including a link where you can track delivery of your order through the US Postal Service. Tracking information is not available for First Class Mail. You can also track and view the status of your order (and the personalized information for your products) by clicking here and entering your order number and the email address you used when you placed your order.
We make every attempt to verify and correct shipping addresses through our shipping system, however, should an order be returned to us due to incorrect or insufficient address, shipping charges will be incurred to have your order reshipped.
A return policy on personalized products is extremely difficult to provide, as each product is uniquely created for a specific individual and cannot be resold. It is our goal that all of our customers be happy and completely satisfied with our products as well as our service. Therefore we provide the following return policy to accomodate our customers as reasonably as possible.
What if KD Novelties makes a mistake?
It does not happen often as we proof read our books and personalized products twice before they are printed and assembled. However, in the event that KD Novelties makes a mistake, we will correct and replace the same book title or product with the corrected information at no charge or your money back.
Remember that you can view the entire details of your order, including the personalized information provided for each product, in our Order Status page.
What if I provide the wrong information?
Create-A-Book – Since the Create-A-Books are printed on special white paper, you can mail the book to us and we will disassemble, reprint, reassemble and reship your book for a nominal fee of $3 plus shipping and handling. No refund will be provided.
Best Books – Cannot be repaired as they are printed on paper specific to each book, however, we will print and ship another book at 10% off the original price plus shipping and handling. No refund will be provided.
Personalized Music CDs – Cannot be replaced or refunded if incorrect information is provided to us. Please listen to the child's name before purchasing to make sure it sounds correct as each character may pronounce the name differently. We will only replace Music CDs if they are defective, (i.e. skipping), provided they are not scratched upon return.
Personalized Photo DVDs – Cannot be replaced or refunded if incorrect information is provided to us. We will only replace DVDs if they are defective (i.e. skipping), provided they are not scratched upon return. The quality of the child’s face in the movie will be as good as the picture that is provided to us. Therefore please make certain that your picture is of good quality and meets our required specifications. View Sample Picture and Guidlines.
What if my order arrives damaged?
Contact us at 845-510-4090 or e-mail us at email@example.com within 5 days of receiving your order. Depending on the product that is damaged, we may ask that it be returned to us. A refund or replacement will not be provided if we are not notified within 5 days of when the order is received.
What if I have not received my order?
Contact us at 845-510-4090 or e-mail us at firstname.lastname@example.org no later than 3 weeks after placing your order and we will ship a replacement immediately. Orders will not be replaced or refunded after 30 days from when the order was placed.
Copyright 2013 KD Novelties All Rights Reserved
787 Route 17M #2164 Monroe, NY 10949
Info @KDNovelties.com 845.510.4090
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