Our Return Policy

A return policy on personalized items is extremely difficult to provide, as the item is specifically created for an individual and cannot be resold.  It is our goal that all of our customers be happy and completely satisfied with our end product.  Therefore we provide the following return policy:

** All returns must be processed within 30 days of purchase **
What if KD Novelties makes a mistake?
It does not happen often as we proof read our books twice before they are printed and assembled, however, in the event that KD Novelties makes a mistake, we will correct and replace the same book, with the corrected information you provided at no charge or your money back.

What if I supply you with the wrong information?
Create-A-Book – Since the Create-A-Books are printed on special white paper, you can mail the book to us and we will disassemble, reprint, reassemble and reship your book for a nominal fee of $3 plus shipping and handling. No refund will be provided.

Best Books – Cannot be repaired as they are printed on paper specific to each book, however, we will print and ship another book at 25% off the original price plus shipping and handling. No refund will be provided.

What if my order arrives damaged?
Contact us at 845-510-4090 or e-mail us at info@kdnovelties.com and return your damaged order within 30 days of purchase for a replacement or refund.